Do I have to pay for customs charges on my orders?

Unfortunately, PopsyQueen is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by PopsyQueen. For more in-depth information, we would suggest contacting your local customs office.

What if I have not received my order?

If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses in. Feel free to contact us at [email protected] for an update on the status of an order.

How can I pay for my order?

PopsyQueen has got your back! We are using the Stripe payment gateway. We accept all major cards including GPAY, ApplePay, Klarna. The Paypal and Afterpay are under processing.

Is it safe to order online?

You can rest assured that shopping with PopsyQueen is safe. We use the most up-to-date security systems and encryption software to ensure your personal details such as name, address, and bank details to keep safe and secure.

Can I order from anywhere in the world?

We currently taking orders from all of the countries except for the following:

North Korea

Can I make changes to my order?

Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order. Still, you can contact us at [email protected].

What should I do if receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at [email protected] with your order number, the name/product code of the item you were supposed to receive, and any further details. We will be in touch within 3 business days to resolve your issue.

Can I exchange an item?

Unfortunately, we are currently unable to process exchange. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.